Case Study: Oklahoma Department of Human Services streamlines benefit payments with Conduent electronic payment cards

Oklahoma Department of Human Services cuts payment downtime to under 2 hours with Conduent

The Oklahoma Department of Human Services faced a cumbersome and expensive process of disbursing funds via paper checks for its multiple assistance programs. To find a better way, they partnered with vendor Conduent to implement an Electronic Payment Card (EPC) program.

Conduent initially converted the TANF and child support programs to the EPC system, later adding six more programs onto a single card for recipients. The solution streamlined operations and provided greater flexibility. A subsequent technology conversion to Conduent's Go Program was completed with less than two hours of downtime. The partnership resulted in dramatic cost savings, process improvements, and enhanced security and convenience for the state's cardholders.

Oklahoma Department of Human Services