Case Study: Northampton County, Pennsylvania achieves major cost savings and IT modernization with Conduent Public Sector

Northampton County reduces IT costs by $400K with Conduent

Northampton County, Pennsylvania faced a challenge with its IT operations, lacking the in-house expertise and budget to install, operate, and maintain a mainframe system for its 17 departments. The costs of acquiring and retaining skilled staff were prohibitive. The county turned to vendor Conduent to outsource its entire IT operation, aiming to reduce overhead, gain a top-tier IT department, and more readily adopt new technologies.

The solution implemented by Conduent was a comprehensive managed services partnership, functioning as the county's Information Services Division. Conduent provided complete life cycle management of all IT resources. This partnership resulted in substantial cost savings and efficiency gains, including a reduction in IT staff from 35 to 23 personnel while the workload increased. Measurable impacts include saving $400,000 annually on an ERP solution and $600,000 on a major software purchase. Conduent also drove process innovations like paperless payroll and electronic park reservations, streamlining operations across the county.

Northampton County, Pennsylvania