Case Study: a largest financial institution achieves more efficient, accurate mortgage processing with Conduent OCR technology

More efficient, accurate, and cost-effective mortgage processing

Conduent partnered with one of the largest financial institutions in the U.S. to address challenges in their mortgage processing department. The customer sought to improve operational efficiency and quality when handling mortgage applications.

By implementing its proprietary optical character recognition (OCR) technology, Conduent provided a solution that significantly streamlined document management. This resulted in a dramatic 67% reduction in annual processing costs, a 42% decrease in required staff resources, and a 3.8% improvement in processing quality, saving the institution over $1 million per year.