Case Study: a leading health plan company streamlines outbound communications with Conduent

Modernizing Print and Digital Processes for Business Efficiency

A leading health plan company, a top 60 Fortune 500 member, was struggling with the high cost and operational inefficiency of its in-house outbound communications. The company operated a large facility with 88 staff to send 153 million mail pieces and 1.4 billion email statements annually at a cost of $90.6M. It faced challenges with outdated technology, scaling to meet volume, maintaining compliance, and managing high postage and update costs. The company partnered with Conduent to modernize its print and digital processes.

Conduent outsourced the management of the facility, implemented modern technology and postal best practices, and guaranteed cost savings. The solution resulted in an immediate first-year savings of $5.6M and a staff reduction to a five-person team. Over the five-year contract, Conduent delivered $26.5M in committed savings and projected a total of $40.3M in savings, with no disruption to operations and improved compliance and digital capabilities.