Case Study: Memorial Medical Center improves access to care and community health with Conduent's Healthy Communities Institute platform

Memorial Medical Center cuts unnecessary ER visits 38% with Conduent

Memorial Medical Center (MMC) needed to address significant geographic disparities in access to healthcare and socioeconomic challenges identified in their Community Health Needs Assessment for Sangamon County. As a largely rural area, the county had high rates of uninsured residents, poverty, and economic insecurity. MMC partnered with the vendor Conduent, utilizing their Healthy Communities Institute (HCI) platform to analyze data and pinpoint the neighborhood of Enos Park as an area of greatest need.

Conduent's solution involved leveraging the HCI platform's analytics to guide the creation of a targeted Community Health Worker (CHW) program. This data-driven, holistic approach led to striking outcomes: a 38% reduction in unnecessary ER visits, 100% of participants gaining a primary care provider and health insurance, and a significant 30% reduction in neighborhood crime. The program's measurable success and sustainability allowed it to expand with community funding, impacting hundreds of residents and educating future healthcare providers on addressing social determinants of health.

Memorial Medical Center (mmc)