Case Study: Maryland State Department of Education enhances child care subsidy operations with Conduent case management software

Maryland State Department of Education implements case management software in 4 months with Conduent

The Maryland State Department of Education (MSDE) needed to upgrade its outdated childcare subsidy application system. The department required an end-to-end solution for invoicing, case and document management, and call center operations, and selected Conduent to implement its case management software to meet this challenge.

Conduent successfully implemented its solution within an ambitious four-month timeline, interfacing with MSDE's legacy systems. This positioned MSDE for future program savings and provided valuable insights, delivering on a demanding service level agreement.

Maryland State Department of Education (msde)