Case Study: a major health plan company achieves 15X faster open enrollment processing with Conduent Document Management and Automation

Making big efficiency gains with Open Enrollment form processing

A major health plan company sought to improve its open enrollment form processing, aiming to infuse automation to improve straight-through processing rates. The vendor Conduent was engaged to address this challenge using its document management automation platform.

Conduent integrated machine learning, OCR, ICR, and ADR capabilities into its solution to enable high-speed handling of semi-structured and unstructured documents. The implementation resulted in an overall processing speed increase of 15 times, from 6 to 90 transactions per hour. Additionally, Conduent's solution reduced open enrollment staff training time from six weeks to just two.