Case Study: a major global telecom provider achieves $72M in F&A savings with Conduent

Major Global Telecom Provider saves $72M with Conduent

The customer, a major global telecom provider, faced a challenge with its disjointed and paper-driven finance and accounting operations following multiple acquisitions. The vendor, Conduent, was engaged to overhaul these F&A processes through automation and standardization.

Conduent implemented a comprehensive solution that included standardizing workflows, creating a duplicate-audit prevention system, and integrating with the client's ERP system. As a result, Conduent achieved $72 million in savings, a 96% discount capture rate, 98% automation, and a 99% reduction in exception processing for the customer, while also increasing vendor satisfaction to 97%.