Case Study: a leading financial services firm cuts document review by 86% with Conduent CategoriX

Leading Financial Services Firm - Customer Case Study

A leading financial services firm faced a multi-billion dollar lawsuit and the challenge of reviewing approximately 30 million documents for responsiveness within a tight, three-month deadline. The enormous volume made an internal review prohibitively expensive, so the company turned to vendor Conduent and its CategoriX technology-assisted review (TAR) service to manage the process defensibly and efficiently.

Conduent implemented its CategoriX solution, first successfully defending its use in court against opposition. The process involved creating multiple training sets from the massive data collection. The results were significant: CategoriX defensibly eliminated 86% of the documents, reducing the manual review set to just 4.1 million. Conduent demonstrated that the alternative search terms proposed by the opposition would have required reviewing 6.7 million documents, meaning the firm avoided the cost of manually reviewing an extra 2.6 million non-responsive documents.