Case Study: a leading equipment rental company reduces operating costs by 20% with Conduent Learning Services

Leading Equipment Rental Company - Customer Case Study

The vendor, Conduent, worked with a leading equipment rental company that needed to reduce its operating costs. The customer faced significant challenges from high fuel prices and intense market competition, which drove a need for greater process efficiencies to cut expenses.

Conduent implemented a comprehensive training and change management program built around the adoption of new handheld technology. Their solution included hands-on practice and flexible ongoing support to ensure a smooth transition from a paper-based process. This resulted in an approximate 20% reduction in operating costs, was delivered to over 600 locations, and enhanced customer satisfaction and brand perception for the client.