Case Study: Isabella County Register of Deeds achieves free, searchable land records with Conduent AgileFlow Super Search

Isabella County Register of Deeds makes 700,000 records searchable for free with Conduent

The Isabella County Register of Deeds faced a challenge with its extensive archive of over 700,000 land records, which made searches tedious and time-consuming for both residents and employees. Frequent, disruptive visits from oil and gas company representatives and a high volume of phone calls to confirm document receipt further strained resources. To address this, the county turned to vendor Conduent for a solution.

Conduent implemented its AgileFlow Super Search Solution, a web-based platform utilizing Optical Character Recognition (OCR) technology to create a fully searchable digital database of all historical records. This solution provided free, full-text searches, a PCI-compliant purchasing system, and instant document delivery. The results for Isabella County were significant: call volume decreased as residents could search from home, employees were freed for other tasks, and the system helped prevent fraud. Feedback on the solution has been overwhelmingly positive.

Isabella County Register of Deeds