Case Study: Leading Technology and Retail Company achieves 25% lower temp worker costs with Conduent Learning Services

Improving Speed to Market Through a Global Retail Training Partnership

The Global Retail Training Partnership Company, a leading technology and retail organization, faced significant challenges due to its large base of temporary workers. This resulted in constant churn of expertise, co-employment risks, and a lack of professional development, all compounded by inconsistent learning practices that did not reflect its brand. To address this, they partnered with Conduent for a managed learning services solution.

Conduent implemented a comprehensive managed services model that included instructional design, administration, and technology. A key step was converting 85% of the independent contractors to Conduent employees, which immediately reduced co-employment risk. The vendor deployed a dedicated local and global team to design and deliver new hire and ongoing training focused on critical operational skills. This solution provided a 25% reduction in costs associated with temporary workers in the first year, improved speed to market, and allowed the client to scale its training effectively for international growth.