Case Study: a global telecommunications company improves pension data accuracy and automation with Conduent Defined Benefit Solutions

Global Telecommunications Company boosts automation 30% with Conduent

The customer, a global telecommunications company, faced significant complexity in administering its numerous defined benefit plans due to a high volume of participants, numerous union and legacy plans, and a history of mergers and acquisitions. They partnered with Conduent to reduce this complexity and elevate data accuracy.

Conduent implemented its Defined Benefit Solutions, taking a "data as a discipline" approach to consolidate dozens of plans into just five groups and infuse automation. This solution increased automation by over 30% for one group, helped the client achieve its highest data accuracy in decades, increased pension estimate utilization, and accelerated processing throughput.