Case Study: Global Technology Company trains 100,000 retail sales professionals with Conduent Learning Services

Global Technology Company - Customer Case Study

Conduent helped a global technology company overcome the challenge of training its 100,000 retail sales professionals for its largest-ever mobile device launch. The client needed a comprehensive program developed at scale, requiring 33 separate learning assets to ensure both expert and specialist readiness for their teams.

The solution from Conduent involved a rapid three-week strategy engagement to define requirements, resulting in a replicable launch model and the development of all training materials. This included instructor-led sessions, online content, and assessments. As a result, Conduent successfully trained over 100,000 sales professionals, with all achieving certification, and displaced the client's incumbent vendor due to their high-quality product and workflow.