Case Study: a global pharmaceutical company achieves proactive compliance risk mitigation with Conduent eCommunications monitoring

Global Pharmaceutical Company uncovers risk in less than 1% of documents with Conduent

A global pharmaceutical company faced the significant challenge of proactively identifying compliance risks in internal communications before launching a new drug. Their in-house legal and compliance teams lacked the technology and resources to search vast, decentralized data sources for potential issues that could lead to regulatory investigations or massive fines. They engaged Conduent to implement its eCommunications monitoring and audit solution, utilizing its Analytics Hub platform.

Conduent centralized and analyzed the company's data, applying advanced linguistics and legal expertise to refine searches and identify patterns. The solution pinpointed previously undiscovered risks, allowing the client to remediate issues and avoid costly litigation and fines. The measurable results for the global pharmaceutical company included significant cost-savings, risk mitigation, and the establishment of a defensible, ongoing process for proactive compliance monitoring with Conduent.

Global Pharmaceutical Company