Case Study: Global Pharmaceutical Company Accelerates Patient Access to Therapy with Conduent

Global Pharmaceutical Company reduces insurance verification calls by 97% with Conduent

A global pharmaceutical company faced challenges in efficiently managing its expanding patient assistance program (PAP). The manual processes for verifying patient benefits and income were creating significant delays, slowing down patient enrollment and time-to-therapy. Conduent was engaged to help reinforce the company's commitment to patients and find operational efficiencies for its PAP.

Conduent implemented an e-suite solution featuring electronic income verification (eIV) and electronic benefit verification (eBV). This technology automated the previously manual processes, drastically reducing the need for agent intervention. As a result, Conduent's solution reduced outbound calls to insurance providers by 97%, saved 20% of applications from being flagged as incomplete, and recovered over 8,000 hours of agent time, significantly accelerating patient access to therapy.

Global Pharmaceutical Company