Case Study: Fortune 100 Company accelerates open enrollment processing with Conduent's automated document solutions

Fortune 100 Company boosts enrollment processing 15x with Conduent

The customer, a Fortune 100 healthcare payer and leader in the Medicare Advantage market, faced a manually intensive challenge. Over 78% of its enrollment applications were handwritten forms, a process further complicated by remote work during the pandemic. The company engaged Conduent to innovate a solution using automated document processing to reduce manual intervention and accelerate open enrollment.

Conduent implemented a solution leveraging machine learning, OCR, ICR, and ADR technologies. This drove field-level automation on handwritten documents to 80%, far exceeding the industry average. The results were significant: manual data entry was cut in half, processing speed increased 15-fold, and manual processor requirements were reduced by 65%. Conduent's solution delivered substantial cost savings and efficiency gains for the customer.