Case Study: a global financial services firm identifies risk and completes an internal investigation with Conduent foreign language translation services

Foreign Language Translation Service Helps Client Identify Risk, Successfully Complete Internal Investigation

A global financial services firm faced a complex internal investigation requiring the translation of documents and data from numerous countries into 27 languages while complying with strict EU data privacy laws. Their internal team lacked the process and expertise to handle the translations, particularly for non-Latin scripts, and had identified over 400 complex search terms. They engaged Conduent for its legal and compliance translation services and expertise.

Conduent rapidly deployed a mobile team to Europe to collect and manage the data on-site, ensuring compliance. They translated hundreds of documents and search terms, using their expertise to identify previously hidden risks through jargon and slang. This solution provided the client with significant time and cost savings, a streamlined and defensible process, and enabled them to identify and correct issues before they led to litigation.