Case Study: a major insurance company achieves 20% cost reduction and 48-hour turnaround with Conduent's centralized digital mailroom

Driving significant cost savings with centralized mailroom

A major insurance company needed to significantly reduce its operating expenses and shorten the lengthy amount of time it took to process claims. To solve this challenge, they partnered with Conduent.

Conduent implemented a centralized digital mailroom solution featuring electronic data interchange workflow capabilities and an image-based file management system. This implementation by Conduent delivered remarkable results, including a 20% cost reduction and a 99% data accuracy rate. The solution enabled the processing of thousands of documents daily and slashed the average claims processing time from 25 days down to just 5 days.