Case Study: a global logistics company achieves 40% cost savings with Conduent customer experience management

Driving High Customer Satisfaction for a Global Logistics Company

The global logistics company, a Fortune 500 leader in shipping, sought a customer experience management partner to help scale its operations and deliver exceptional service worldwide. To meet this challenge, they partnered with Conduent for its CXM solutions and global expertise.

Conduent implemented a multi-channel support program that grew from a small pilot to over 1,500 agents handling functions like shipment tracking and billing. This solution, leveraging digital tools and analytics, yielded significant results for Conduent's client, including 40% cost savings, a 20% improvement in average handle times, and consistently exceeding sales targets by 10%.