Case Study: County Government in Tennessee achieves $1.3 million in future benefit cost savings with Conduent dependent eligibility verification

Dependent Eligibility Verification Municipality

The customer, a county government in Tennessee, sought to contain rising employee benefit costs by ensuring that only eligible dependents were enrolled in their medical plans. They partnered with Conduent to utilize its Proof of Eligibility methodology for a dependent eligibility verification audit.

Conduent implemented a verification process requiring employees to submit documentation, with amnesty provided to encourage honest participation. This solution identified and removed 545 ineligible dependents, representing 8.5% of the total and yielding a future cost avoidance of $1.3 million. The county reported that results far exceeded their expectations and praised the successful interaction with the Conduent team.