Case Study: a major U.S. bank achieves lower-cost, higher-performing care and collections with Conduent

Delivering new care, collections and servicing options

A major U.S. bank was facing increased customer service demands and rising costs from its outsourced care partners. To address this, the bank partnered with Conduent, which utilized its customer experience management services.

Conduent rapidly deployed a new, cost-effective near-shore care and collections function for the bank, seamlessly integrating it with the client's existing software as a service loan management platform. This solution helped the client save approximately 30-40%, while also exceeding performance expectations for customer NPS and payment metrics.