Case Study: a leading financial institution streamlines Bloomberg Chat eDiscovery with Conduent

Bloomberg Chat eDiscovery Solutions

The leading financial institution faced eDiscovery challenges with Bloomberg Chat data, where complex metadata from instant messages, including participant logs and timestamps, complicated processing and review for litigation and investigations. They engaged Conduent and its Legal and Compliance Solutions to address these specific obstacles with the proprietary data format.

Conduent implemented an intelligent solution to process the IM logs, creating searchable text files and extracting key metadata from various formats. Their approach enabled the isolation of conversations by custodian and date range, application of advanced search term analysis to navigate informal language, and preparation of the data for review. This allowed the client to efficiently cull and analyze the data, making the vast volume of daily messages manageable for compliance and investigative purposes.