Case Study: Global Pharmaceutical Manufacturer achieves proactive compliance and risk mitigation with Conduent eCommunications Monitoring

Big Pharma Catching Potential Risks before the Regulators Do

A global pharmaceutical manufacturer faced a significant compliance challenge when introducing a new drug to market. It needed to proactively identify potential risks within vast, decentralized employee communications to avoid the severe penalties common in the industry. Having exhausted its internal resources, the company engaged Conduent to utilize its eCommunications monitoring and audit solution and Analytics Hub platform to uncover previously undiscovered liabilities.

Conduent centralized and analyzed the company's unstructured data using advanced analytics and legal expertise. This process identified a small subset of high-risk documents, allowing the client to remediate issues before they sparked regulatory investigations or litigation. The results for the global pharmaceutical manufacturer included significant risk mitigation and cost-savings by avoiding potential fines, as well as the establishment of a defensible, ongoing process for proactive compliance monitoring with Conduent.