Case Study: Alabama’s EBT Service Provider combats EBT fraud with Conduent

Alabama’s EBT Service Provider helps recover 3 skimming devices with Conduent

Conduent, as Alabama’s EBT service provider, faced the challenge of criminals using skimming devices to steal from vulnerable EBT cardholders, a nationwide problem costing over $1 billion annually.

Conduent collaborated with the U.S. Secret Service and local law enforcement by analyzing transaction data to pinpoint suspicious activity. This led to targeted inspections of over 1,400 terminals and the recovery of three skimming devices. The operation successfully prevented further theft, protected the community, and demonstrated the power of public-private partnership.