Case Study: an aircraft manufacturing giant achieves 100% accuracy and 60% labor reduction with Conduent RPA

Aircraft Manufacturing Giant cuts training admin labor by nearly 60% with Conduent

Conduent Learning Services partnered with an aircraft manufacturing giant to address challenges in its global training program. The customer, with over 80,000 employees across four countries, required ongoing training and certifications to keep production lines running. The manual administration of these processes for 200,000 learners annually was complex, costly, and prone to errors, hindering productivity and quality.

Using its Conduent Automated Intelligence technology, Conduent implemented Robotic Process Automation (RPA) to transform the training workflows. Solutions included automating the certifications process and a highly complex participant invitation system. The results brought error rates to zero, eliminated backlogs, and reduced required labor by nearly 60%. Specific outcomes included a bot generating 240 tailored certificates per hour, saving 12 man-hours weekly, and another bot automating thousands of invitations to free up staff for other critical tasks.