Case Study: a US-based manufacturing company with 92,000 employees saves over $150,000 a year with Conduent's redesigned EAP program

a US-based Manufacturing Company with 92,000 Employees saves more than $150,000 a year with Conduent

A US-based manufacturing company with 92,000 employees was concerned about rising healthcare costs from substance abuse cases that its existing Employee Assistance Program (EAP) provider was failing to identify. The company engaged Conduent Health Solutions to conduct a clinical audit of its EAP's substance abuse services, which revealed significant deficiencies in follow-up and early intervention.

Conduent designed a new EAP plan with higher standards for prevention and integration with other health benefits. They managed the RFP process and selected a new provider. The solution, including a contract negotiated by Conduent, saved the client over $150,000 annually and implemented performance guarantees to hold the new vendor accountable.