Case Study: a leading robotic process automation company achieves 100% accuracy in training administration with Conduent RPA

A Robotic Process Automation (RPA) Case Study: Bringing Accuracy to 100%

The customer, a leading robotic process automation company, faced significant challenges while administering a massive, mandatory training program for over 80,000 employees of a global aircraft manufacturer. Their manual processes for certifications and communications were complex, prone to error, and hindered productivity, posing a risk to production continuity. Vendor Conduent analyzed the workflows to identify automation opportunities.

Applying its Conduent Automated Intelligence technology, the vendor implemented robotic process automation (RPA) to handle certification generation and complex participant invitations. This included creating bots to manage numerous email templates and variations. The results were transformative: Conduent's solution achieved a 100% accuracy rate, eliminated backlogs, and reduced required labor by nearly 60%. One bot alone saves 12 man-hours per week on certificate generation, freeing staff to focus on higher-value tasks.