Case Study: a claims administrator achieves faster claims processing and annual mailing savings with Conduent Automated Document Solutions

a claims administrator boosts claims intake 50% faster with Conduent

The customer, a claims administrator and industry leader, faced significant challenges scaling its document processing operations to support two decades of continuous growth and acquisitions. These challenges included managing surging document volumes, meeting strict turnaround times, ensuring data integrity, and supporting unique client needs. To address this, they partnered with Conduent for its Automated Document Solutions.

Conduent implemented a comprehensive suite of automated services, supported by a dedicated team of over 500 employees, to handle and retain over 5 billion images annually. The solution delivered substantial results for the customer, including a 50% faster intake and processing of claims documents, over $1.3 million in annual mailing savings, and accelerated claims resolution. Conduent's scalable solutions were pivotal in supporting the customer's global expansion and ongoing acquisitions.