Case Study: Retail Banking Company improves operations and reduces redundant costs with Concord

Retail Banking Company eliminates redundant processes and vendors with Concord

The retail banking company faced a challenge in understanding its own business capabilities across different lines, which led to an extensive request backlog and inconsistent service levels. This gap hurt customer experience and operational efficiency. To address this, the banking company engaged Concord for its advisory services.

Concord implemented a three-phase plan that delivered a baseline service catalogue and a new business capability repository. The solution eliminated redundant processes and established new IT asset lifecycle management capabilities. As a result, Concord achieved the client's vision by minimizing the cost of redundant processes and vendors, simplifying the vendor landscape, and creating a portfolio management discipline.

Retail Banking Company