Case Study: Hawaii Dental Insurance Provider improves dentist search and self-service with Concord

Hawaii Dental Insurance Provider improves dentist search with Concord, serving the 50% of users shopping for insurance

The customer, a Hawaii dental insurance provider, faced the challenge of an outdated website with a particularly clunky and non-mobile-friendly provider search tool. They engaged the vendor, Concord, and its Digital Experience Solutions service to design and develop a modern 'Find a Dentist' tool to serve both members and the general public.

Concord implemented a streamlined search interface with multiple entry points, advanced filtering, and a flexible provider card design to improve search speed and usability. The solution allowed users to easily find, save, and customize their provider searches. As a result, Concord delivered a fully responsive website that significantly improved member satisfaction and self-service ability for the Hawaii dental insurance provider.