Case Study: a leading specialty retailer achieves 200% B2B revenue growth with Concord

a leading specialty retailer grows B2B digital revenue 200% with Concord

A leading specialty retailer sought to expand its B2B commerce capabilities by creating a digital marketplace to connect business buyers with independent vendors. Their challenge was to simplify vendor onboarding, modernize purchasing experiences, and build a scalable platform for long-term growth. They partnered with Concord, which provided cloud applications and integration services to address this.

Concord designed and implemented a B2B marketplace that streamlined vendor operations and personalized the buying journey. The solution included self-service vendor onboarding, flexible purchasing capabilities, and integration with the retailer's existing commerce ecosystem. As a result, the retailer increased vendor enrollment by 6% and grew its B2B digital revenue by 200% over three years. Concord's work also led to a 20% increase in average order value through marketplace integration.