Case Study: Transurban achieves PCI compliance with Concentrix cloud contact center transformation

Transurban achieves PCI compliance with Concentrix in an expedited cloud transformation

Transurban, an Australian operator of toll roads and transport infrastructure, needed to achieve PCI compliance for its contact center. Their challenge was to securely collect customer credit card information while enabling advisors to work both remotely and on-site, requiring a new cloud-based telephony solution with backend system integrations. They contracted with Concentrix to manage this cloud transformation.

Concentrix implemented a cloud contact center powered by Amazon Web Services (AWS) Connect, which included a SecurePay IVR for processing payments. The solution provided Transurban with an Attestation of Compliance for PCI DSS, achieving all project requirements within an aggressive timeline and at a reasonable cost. The Concentrix solution successfully enabled the company's onshore advisors to securely take payments.

Transurban