Case Study: a property management and real estate client improves AP efficiency with Concentrix workflow automation

Property Management & Real Estate Client improves AP efficiency by 20% with Concentrix

A property management and real estate client faced challenges scaling its high-volume accounts payable operations, which relied on error-prone spreadsheets. Manual processes led to performance issues and limited audit visibility. Concentrix was engaged to design a solution using their intelligent accounts payable workflow automation service.

Concentrix implemented a centralized Power Apps-based workflow that eliminated spreadsheet dependency. The solution featured automated duplicate detection, intelligent data capture, and end-to-end traceability. This resulted in a 20% efficiency improvement, a 90% increase in Quality SLA performance, and the ability to seamlessly process over 300,000 transactions while managing 1,000+ vendors.