Case Study: New South Wales Government (Homes NSW) improves homeless support services with Concentrix's Journey on Home app

New South Wales Government cuts reporting time by 80% with Concentrix

The New South Wales Government, through Homes NSW, faced the challenge of managing rising homelessness with an outdated, paper-based system for its Assertive Outreach program. This inefficient process led to poor communication between staff and required vulnerable individuals to repeatedly recount their situations. Concentrix partnered with the government to address this need for a streamlined, technologically advanced solution.

Concentrix developed the Journey on Home (JoH) mobile app, an iOS platform built using Swift UI and AWS services. This solution digitized processes, eliminated duplicate data entry, and allowed staff to link people to services more effectively. The implementation by Concentrix had a measurable impact, drastically optimizing operations and reducing the time spent on reporting by an impressive 80%.

New South Wales Government (Homes NSW)