Case Study: a leading tech company achieves 33% productivity boost with Concentrix AI-enabled tools

Leading Tech Company boosts productivity 33% with Concentrix

A leading tech company needed to upgrade its AI technology globally, requiring its large language models (LLMs) to generate more accurate and natural-sounding responses. To achieve this, they partnered with Concentrix for technology transformation services to train its models across a spectrum of topics and local linguistic nuances.

Concentrix formed a cross-functional team to provide continuous supervised fine-tuning and reinforcement learning with human feedback. This solution delivered a 33% increase in productivity, a 96% average quality score, and a 10% reduction in total cost of ownership for the client.