Case Study: a moving and storage provider achieves higher sales close rates with Concentrix iX Hero

a moving and storage provider boosts sales close rates 4% with Concentrix

A leading moving and storage provider faced a challenge in gaining visibility into its high volume of daily sales calls to understand what was driving performance. Despite numerous customer interactions, the business lacked reliable insights to improve conversion rates and optimize coaching. To address this, they partnered with Concentrix and its iX Hero agentic AI application.

Concentrix embedded its agentic AI into the sales workflow to provide real-time guidance during live customer interactions. The solution transcribed calls to create a data foundation and delivered intelligent sales insights with over 85% accuracy. This enabled advisors to apply data-driven insights, leading to more focused coaching and a 4% increase in sales close rates for the moving and storage leader.

Moving and Storage Leader