Case Study: a leading North American construction company accelerates product innovation with Concentrix

a leading north american construction company delivers 8 products with Concentrix

A leading North American construction company sought to build a comprehensive construction project management and ERP platform from the ground up. Their challenge was to find a strategic partner, Concentrix, capable of developing the solution while also establishing the talent, processes, and technology foundation necessary for scalable, long-term success and accelerated product innovation.

Concentrix established a dedicated Global Capability Center (GCC) under a Build-Operate-Transfer framework, taking end-to-end ownership of the software development lifecycle. The solution involved building and scaling a 320-member engineering team that successfully delivered eight core products. The results included a 9.5/10 customer satisfaction score, 11 years of strategic partnership, and the creation of a sustainable engineering organization that supports the client's long-term growth and technology roadmap.