Case Study: a global insurance broker and outsourcing firm achieves $1B in cost savings with Concentrix

a global insurance broker and outsourcing firm saves $1B with Concentrix

The customer, a global insurance broker and outsourcing firm, faced the challenge of reducing operational costs and enhancing customer service while maintaining quality across a global operations transformation program. To meet these ambitious targets, the broker partnered with Concentrix for its business and technology transformation services.

Concentrix implemented a multi-phase solution, providing advisory, design, and delivery capabilities to establish new offshore hubs, deploy technology solutions, and design streamlined global operating models. As a result of this partnership with Concentrix, the client achieved a remarkable $1 billion in cost savings and realized a 50-70% improvement in service levels, significantly exceeding their original targets.