Case Study: a European player in renewable energy solutions boosts customer satisfaction with Concentrix’s customer experience management platform

a European player in renewable energy solutions reduces cost to serve by 31% with Concentrix

A European player in renewable energy solutions faced significant operational inefficiencies due to disparate systems, which led to fragmented customer service, high costs, and high customer churn. To address this, they partnered with Concentrix to unify their operations into a single, cohesive platform.

Concentrix implemented its iX Hello™ all-in-one customer experience management platform. This solution streamlined processes and empowered advisors with tools and real-time data, resulting in a 31% reduction in cost to serve, a 48% improvement in customer acquisition, and an 8% reduction in customer churn.