Case Study: Lenovo boosts productivity and customer satisfaction with Computer Task Group

CTG Fuels Productivity for PC Powerhouse Lenovo

Lenovo, the global PC leader, needed a stronger way to insource key business functions in North America while improving customer experience, recruiting quality, and staffing efficiency. To support this strategic shift, Lenovo turned to Computer Task Group (CTG) for strategic staffing and related talent services across sales, administrative support, and customer service operations.

Computer Task Group (CTG) helped Lenovo build and manage structured hiring, onboarding, training, and employee support programs, including a six-week sales training model and staffing for its North America Customer Service Center. The results were significant: CTG supplied one-third of Lenovo’s salesforce, improved administrative hiring quality, and helped the customer service center exceed its 85% satisfaction goal by averaging 90%, a 20% increase since CTG took over. To date, Lenovo has hired 481 CTG employees full-time across its North American operations.

Lenovo

Shannon Sigmon

Senior Manager, Worldwide Customer Experience