Case Study: Nederlandse Spoorwegen achieves 50% more ticket sales with commercetools

Nederlandse Spoorwegen boosts ticket sales 50% with commercetools

Nederlandse Spoorwegen (NS), the Dutch railway company, faced significant challenges with its legacy Intershop eCommerce platform. The system suffered from frequent downtime, security risks, and an inability to innovate, which led to poor customer experiences and a high volume of service calls. To support its growing digital ticket sales, NS needed a more scalable, reliable, and flexible commerce solution.

NS selected commercetools B2C Commerce to build a new, headless platform. The implementation resulted in a 50% increase in ticket sales and a 50% reduction in related customer service calls. The commercetools solution provided near-100% uptime, enabled faster releases, and created a foundation for future growth, transforming NS's digital commerce into a strategic business capability.

Nederlandse Spoorwegen