Comm100
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Case Study: San Jose State University automates 55% of chats with Comm100 AI Chatbot and Live Chat
A Comm100 Case Study
San Jose State University automates 55% of chats with Comm100
San Jose State University, a public university in California, needed to enhance its digital support to meet the expectations of its students, staff, and faculty for fast and convenient communication. Phone and email alone were insufficient, and the university sought a solution to manage high support volumes across its many departments. They turned to the vendor Comm100 for its live chat and AI chatbot services.
Comm100 implemented its Live Chat and AI Chatbot solutions across 33 departments. The results were highly successful, with 55% of all chats now automated by the bots. This drastically improved team efficiency and user experience. Additionally, the live chat feature achieved an impressive 4.3 customer satisfaction (CSAT) rating while handling over 4,000 chats monthly.
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