Case Study: UNIwise achieves seamless, scalable exam support with Comm100 Live Chat

UNIwise Achieves Seamless Exam Support with Comm100's Scalable Live Chat Solution

UNIwise, a provider of secure digital exam solutions for universities and awarding bodies, faced unreliable and inefficient live chat during high‑stakes remote assessments. Locked‑down browsers and surging, variable demand during exam periods meant their previous tools couldn’t search or manage large numbers of participants or scale reliably. UNIwise selected Comm100 Live Chat to provide a performant, exam‑grade communication channel between candidates and invigilators.

Comm100 implemented its scalable live chat solution with routing, participant search and a manageable dashboard, plus hands‑on onboarding and a dedicated customer success manager to streamline integration. The result: Comm100 handled 19,009 of 19,301 chats in 2024 with a 98.49% acceptance rate, enabling UNIwise to support thousands of simultaneous participants reliably and greatly improving exam‑time support quality and consistency.

UNIwise

Amir Ebrahimi

Chief Customer Officer