Case Study: Five9 achieves secure, high-capacity, redundant connectivity with Comcast Business Ethernet Private Line

Comcast High-Capacity Connection Supports Millions of Call Center Calls

Five9, a leading global provider of call-center software serving tens of thousands of agents and roughly 80–90 million calls monthly, needed a secure, high-capacity link between its headquarters and a main office/data centers to support mission-critical communications. The company required reliability, redundancy, scalability and strong security to manage heavy call volume and ensure continuous uptime across its San Jose and New York operations.

Comcast Business delivered a 100 Mbps Ethernet Private Line point-to-point fiber connection over a physically diverse network, offering end-to-end data segregation and 24x7 Network Operations Center support. The result is a secure, redundant, always-on primary link that meets Five9’s performance and scalability needs, with flexibility to add bandwidth quickly and cost-effective, reliable service to support ongoing growth.

Five9

Slava Kritov

Vice President of Operations, Five9