Case Study: Storebrand Bank ASA achieves faster customer value delivery with Cognizant automation and generative AI

Storebrand Bank ASA saves 7,000 hours and speeds automation delivery by 40% with Cognizant

Storebrand Bank ASA, a Norwegian bank, faced the challenge of managing a growing operational workload and accelerating its customer-facing processes, such as loan and mortgage approvals. The bank lacked a dedicated automation team, leading to inefficient, siloed operations. To address this, they partnered with vendor Cognizant to implement process automation and generative AI solutions, aiming to deliver instant value to their customers.

Cognizant implemented a project-oriented delivery framework with a dedicated team, utilizing the UiPath platform for robotic process automation. The solution included both attended and unattended bots, generative AI integration for document processing, and a shift to an Automation-as-a-Service model. The results were significant, with Cognizant delivering over 50 automations that saved 7,000 hours, reduced deployment times by 40%, and enabled same-day credit card approvals and near real-time processing for other services.

Storebrand Bank ASA