Case Study: PacificSource cuts Medicare enrollment time with Cognizant TriZetto Enrollment Administration Manager

PacificSource cuts Medicare enrollment time from four days to one with Cognizant

PacificSource, a healthcare plan provider, faced challenges with technical debt and inefficient legacy processes after expanding into government programs. Their custom-coded integration between systems caused slow Medicare Advantage enrollments, taking up to four days and requiring extensive manual labor. To address this, they partnered with Cognizant and utilized its TriZetto Enrollment Administration Manager product to modernize their operations.

Cognizant implemented a solution by enabling existing features within the TriZetto Enrollment Administration Manager, which eliminated the need for custom code and manual processes. This reduced enrollment processing time from four days to just one, allowed PacificSource to avoid over $42,000 in temporary staffing costs during a high-volume period, and freed up IT resources. The improved service also increased member trust and loyalty by providing faster access to care.

PacificSource