Case Study: Network Health boosts call center performance with Cognizant TriZetto myQNXT

Network Health cuts call response times below 30 seconds with Cognizant

Network Health, a Wisconsin-based regional health insurance company, faced the challenge of improving its call center performance to maintain its exceptional member experience in a highly competitive market. To address productivity hurdles caused by representatives navigating multiple disparate systems, they partnered with Cognizant and leveraged the TriZetto myQNXT digital workspace.

Cognizant implemented its TriZetto myQNXT solution, which consolidated member information into a single, intuitive view for service representatives. This resulted in call response times consistently below 30 seconds, a first-time resolution rate greater than 93%, and a reduction in call center attrition to less than 10%. The solution provided Network Health with the data and efficiency needed to power its call center excellence.

Network Health