Case Study: Lufthansa Group boosts bookings and customer experience with Cognizant digital transformation

Lufthansa Group boosts bookings and cuts check-in friction with Cognizant

Lufthansa Group sought to accelerate its digital journey and revolutionize the customer travel experience through data-driven decision-making. To achieve this, the company partnered with Cognizant to gain technical expertise and a partner that could match its speed, scale, and vision.

Cognizant worked with Lufthansa Group to cocreate several solutions, including a robust data foundation, large-scale feature rollouts, and generative AI-powered tools. This partnership led to a significant increase in bookings from the Destination Finder tool and improved customer satisfaction from a streamlined check-in process. The solutions enhanced operations and customer experience, positioning Lufthansa Group for continued success.

Lufthansa Group