Case Study: Cotality achieves 24% faster handling time with Cognizant’s Neuro BP platform

Cotality improves average handling time by 24% with Cognizant

Cotality, a financial services company, faced challenges with inefficient legacy systems and manual processes that led to high average handling times and errors. They partnered with technology services provider Cognizant to implement an integrated, AI-enabled platform to streamline their operations.

Cognizant developed and implemented its Neuro Business Process operations transformation platform on Google Cloud for Cotality. This solution seamlessly connected systems and automated workflows, resulting in a 24% reduction in average handling time, improved accuracy, and the ability to handle over 5,000 cases per day for more than 700 users.

Cotality